Purpose

Quick guide on the refund process in TRUE and QuickBooks Online syncing. When a refund needs to be issued in TRUE, it cannot be synced directly to QuickBooks Online. This requires manual intervention in both systems. Refunds are fully supported within QuickBooks Desktop as well as TRUE Accounting.

Creating a Refund

1. Navigate to the Job record within the system.
2. Select the “Invoice” button and create a 100% Final Invoice from the Invoice button.
3. Within the Invoice record, go to the “Payment” mode and 
4. Select the “+” icon.
5. Choose “Refund”. 
6. The Refund amount should match the amount of the Down Payment, you may need to input this manually. 
7. TRUE will now show a Disbursement record and a Credit record for the refund amount.

Applying Refund Credit to Invoice

1. On the final Invoice record, navigate to the “Items” mode. 
2. For one of the line items, select the ≡ menu icon 
3. Click “Credit”. Create a credit for the full outstanding amount.
4. Return to the “Payment” mode and select the ↻ icon. 
5. An “Apply Credit” button should appear, selecting this will and choose the newly created credit.

QuickBooks Online

When a refund needs to be issued in TRUE, it cannot be synced directly to QuickBooks Online. This requires manual intervention in both systems. Refunds are fully supported within QuickBooks Desktop as well as TRUE Accounting.

After completing these steps, mark all related records in TRUE as Historical, since this data cannot sync to QuickBooks Online. To do this:

1. Navigate to the Invoice record.
2. Select the “Payment” mode 
3. Click the “View Transactions” blue text option.
4. Batch select the transactions
5. Select the “QuickBooks” purple button.
6. Choose 'Flag as Synced' or 'Historical