Create purchase order line items from Showers Online glass and hardware PDFs.

1. Navigate to POs module and select or create a PO
2. Switch to the Items tab
3. Click the Gear icon
4. Select Integrations
5. Click Showers Online
6. Drag your Glass Order PDF into the Glass drop zone
7. Drag your Hardware PDF into the Hardware drop zone
8. Click Submit to import line items

Create material records from Showers Online exports. Importing through Materials works differently than importing through POs, Quotes, or Jobs.

1. Navigate to Materials module
2. Make sure a Job or Contract is set in the filter before importing
3. Click the Gear icon
4. Select Integrations
5. Click Showers Online
6. Follow the same drop zone process for Glass and Hardware files

Add Showers Online items to Quote or Job line items for estimating and project costing.

1. Navigate to Quotes or Jobs module and select a record
2. Switch to the Items tab
3. Click the Gear icon
4. Select Integrations
5. Click Showers Online
6. Import Glass and/or Hardware PDFs as needed

Glass orders create one line item per glass panel page in the PDF. The integration reads glass specifications and populates TRUE fields accordingly.

Hardware lists create one line item per hardware component. The integration combines part information into a comprehensive product description.

Product Matching: The integration searches your product catalog using the Display_With_Description_calc field. If a single match is found, the line item is linked to that product.

If you upload a glass order PDF that contains only one page of a multi-page order, items may not import correctly.

Solution:

• Export the complete glass order from Showers Online (all pages)
• Upload the full PDF rather than individual pages
• If you only have partial pages, manually enter those items

Extra hardware items that are manually entered in Showers Online (not generated by the configurator) may be dropped during import.

Why This Happens:

The integration is designed to read items in a specific format from the hardware list. Manually added items may not follow the expected format and can be skipped.

Workaround:

1. Import the hardware list normally
2. Compare the imported items with the PDF
3. Manually add any missing items that were dropped
4. Reference the uploaded PDF in the file repository

Showers Online uses OCR (Tesseract) to read the PDF. Tesseract can occasionally fail to correctly identify the header text in a PDF, which prevents the import from parsing the data correctly and can leave it appearing stuck.

Troubleshooting Steps:

1. Check if items were actually created (they may have imported despite the message)
2. Verify the PDF isn't corrupted by opening it in a PDF viewer
3. Re-export the file from Showers Online and try the import again
4. Contact TRUE Support with the failing file attached if the issue persists - a re-export with cleaner formatting often resolves the OCR read failure

Showers Online uses OCR (Tesseract) to read the PDF, and Tesseract can sometimes fail to correctly identify the header text on a specific file - even when other, similar files import fine. This is a PDF-specific read failure, not an intermittent or account-related issue.

What to Try:

• Verify the PDF isn't corrupted by opening it in a PDF viewer
• Re-export the file from Showers Online - a fresh export sometimes produces cleaner header text that OCR can read correctly
• If the same file consistently fails, submit it to TRUE Support for analysis rather than retrying

Occasionally, part numbers from the PDF may be read with slight errors (e.g., "BM8x8CH" read as "BMS8X8CH" or "V1E537CH" read as "V1ES37CH").

These OCR reading errors can occur when:

• The PDF quality is low
• Similar characters are misread (8 vs S, E vs 5)
• Font rendering varies between exports

What to Do:

1. Review imported items and compare to the original PDF
2. Correct any misread part numbers manually
3. Report consistent misreadings to TRUE Support for OCR improvement

Glass order imports may not include pricing while hardware imports do. This is due to differences in how the two PDF formats present pricing information.

The glass order PDF format focuses on specifications (size, type, quantity) rather than pricing. Hardware lists include unit cost columns that are captured during import.

Workaround:

• Import glass items for specifications and quantities
• Update pricing manually after import
• Use your catalog pricing for glass products when available

The Showers Online integration is available in four modules:

• POs - Items tab > Gear > Integrations > Showers Online
• Materials - Gear > Integrations > Showers Online
• Quotes - Items tab > Gear > Integrations > Showers Online
• Jobs - Items tab > Gear > Integrations > Showers Online

All four modules support both Glass and Hardware drop zones, but Materials behaves differently: it requires a Job or Contract set in the filter before importing, creates BOM records instead of the SALES_ITEMS records the other three modules create, and may need a manual Search click to reload the list after import. POs, Quotes, and Jobs share the same import behavior.

The Showers Online integration is not currently available in the Work Tickets module. However, there are alternative workflows for managing shower door hardware.

Alternative Workflows:

• Import hardware into a PO first, then reference for Work Tickets
• Use the batch function in Work Tickets with your catalog items
• Create the PO with Showers Online import, then track inventory through normal workflows

Showers Online has two versions: Citrix (desktop) and web-based. The TRUE integration works with PDF exports from either version.

As long as the exported PDF follows the standard Glass Order or Hardware List format, the integration should process it correctly regardless of which Showers Online version generated it.

If you're having connection issues between Showers Online and TRUE, verify:

• You're exporting the PDF from Showers Online (not trying to connect directly)
• The PDF format matches the expected Glass Order or Hardware List format
• You're using the Integrations import in TRUE, not attempting a direct integration