Download and install the TRUE Time application from your device's app store.

1. Open your device's app store (iTunes Store for Apple devices, Google Play Store for Android devices)
2. Search for "TRUE Time" in the app store
3. Download and install the TRUE Time app
4. Launch the app by selecting the TRUE Time icon on your mobile device
5. On the settings page, select Continue
6. Enter the registration email associated with your TRUE subscription into the Registration Email field
7. Select Save Settings to complete the setup

The Client ID is required to connect TRUE Time to your TRUE system.

1. Click the Gear icon in top navigation within TRUE
2. Select System Information
3. Locate the Client ID field
4. Provide this Client ID to employees who need to access TRUE Time

Each employee who uses TRUE Time requires a Personnel record with a unique four-digit PIN.

1. Navigate to the HR module in TRUE
2. Select the Personnel tab
3. Select an existing personnel record or create a new one
4. In the Time Clock PIN field, enter a unique four-digit numerical PIN
5. Click the Enable Time Clock checkbox to the right of the PIN field to activate time clock access
6. Provide the PIN to the employee for TRUE Time access

Key fields in the Personnel record that control TRUE Time access.

The first screen employees see when opening TRUE Time.

Displays after successful PIN entry, showing the employee's weekly time summary.

Displays when an employee has an active time punch in progress.

Appears when attempting to punch out, requiring activity and notes selection.

Clock in directly to Divisions, Facilities, Projects, Orders, or Tickets by selecting the specific cost center.

1. Open the TRUE Time app on your mobile device
2. Enter your assigned four-digit PIN and select the green Go button
3. On the Weekly Summary screen, choose a cost center type (Divisions, Facilities, Projects, Orders, or Tickets)
4. Select the specific job or location from the list
5. Select Punch In to start your time entry
6. When ready to end your shift, select the red Punch Out button
7. Choose an Activity from the dropdown to categorize the work performed
8. Add any necessary notes in the Notes field
9. Select Complete to finalize the punch

Use the Schedules button to clock in to pre-assigned work schedules linked to Jobs, Contracts, or Work Tickets.

1. Open the TRUE Time app and enter your PIN
2. On the Weekly Summary screen, tap Punch In
3. Instead of selecting individual cost centers, tap the Schedules button
4. The app automatically displays schedules assigned to you for today
5. Select the appropriate schedule from your assigned work
6. Your time entry begins, automatically linked to the correct cost center
7. When finished, tap Punch Out
8. Select the specific Activity you worked on
9. Add notes if needed
10. Tap Complete to finalize

Schedule-based time tracking simplifies the clock-in process and improves accuracy by pre-assigning work to employees.

Benefits for Field Personnel:

• Clear daily work assignments eliminate confusion about which job to clock in to
• Immediate access to relevant project information and details
• Simplified time tracking process with no complex job selection required
• Only see schedules assigned specifically to them for the current day

Benefits for Office Administrators:

• Reduces time tracking errors by controlling which jobs employees can access
• Simplifies labor cost allocation across multiple projects
• Provides better project visibility and resource management
• Streamlines field operations with pre-planned work assignments

Before using schedule-based workflows with TRUE Field, complete these configuration steps.

1. Configure Status and Resource filters in Company Preferences → Calendar / Events / Schedules section (for Calendar users, this is done directly in the Calendar module)
2. Create users in the Users/Access module
3. Note that if TRUE Field is enabled, all users automatically gain TRUE Field access with their username and password
4. Locate the Client ID by clicking Gear icon → System Information
5. Provide user logins and app download information to TRUE Field users

Before using schedule-based workflows with TRUE Time, complete these configuration steps.

1. Create a User account for each field employee in Gear icon → Users / Access
2. Ensure each field employee has a Personnel record in HR → Personnel
3. Link the Personnel record to the User account via the User field
4. Verify there is an assigned four-digit PIN in the Time Clock PIN field
5. Confirm the Enable Time Clock checkbox is activated
6. Install the TRUE Time app on employee devices

Status and Resource filters are required for schedule management and must be configured before creating schedules.

Navigate to your assigned schedules in the TRUE Field mobile app.

1. Open the TRUE Field app on your mobile device
2. Enter your username and password to sign in
3. Check Remember Me to avoid repeated login
4. Access the Main Menu with available options
5. From the Main Menu, tap the Schedules button
6. View all schedules assigned to you with relevant details
7. Select a specific schedule to access associated features

The features available in TRUE Field depend on the type of record linked to your schedule.

If an employee cannot see their schedule in TRUE Time or TRUE Field, verify these common issues.

Common Causes:

• Employee is not assigned as a Resource on the schedule record
• Schedule date does not match the current date (schedules only show for today)
• Resource name in the schedule does not exactly match the user name in TRUE
• Resource filter has not been configured in Company Preferences
• Employee's Personnel record does not have Enable Time Clock activated (for TRUE Time users)

Resolution Steps:

1. Verify the employee is assigned as a Resource in the schedule record
2. Check that the schedule date is set to today's date
3. Confirm Resource names match exactly between Personnel records and schedule assignments
4. Ensure Resource filter is properly configured with the correct user name

Download and install TRUE Time from your device's app store.

1. Open the app store on your device (iTunes Store for Apple devices, Google Play Store for Android devices)
2. Search for "TRUE Time" in the app store
3. Download and install the TRUE Time app
4. Launch the app by selecting the TRUE Time icon
5. On the settings page, select Continue
6. Enter the registration email associated with your TRUE subscription into the Registration Email field
7. Select Save Settings

The registration email is configured in TRUE system settings.

1. Log in to TRUE
2. Navigate to Settings (Gear icon) → Company Preferences → General Settings section
3. Locate the registration email listed for TRUE Time

Yes, employees must have both a Personnel record and a linked User account to use TRUE Time.

Requirements:

• Employee must have a User account created in Users / Access
• Employee must have a Personnel record in the HR module
• The Personnel record must be linked to the User account via the User field
• Personnel record must have a unique four-digit PIN in the Time Clock PIN field
• The Enable Time Clock checkbox must be activated
• Multiple employees can use the same device to clock in with their individual PINs

Time Clock PINs are configured per employee in their Personnel record — see the Personnel article for PIN setup and management.

1. Navigate to the HR module in TRUE
2. Select the Personnel tab
3. Select a personnel record or create a new one
4. In the Time Clock PIN field, enter a unique four-digit numerical PIN
5. Click the checkbox to the right of the PIN field to activate the time clock PIN
6. Provide the PIN to the employee

Update PINs in the employee's Personnel record.

1. Navigate to HR module
2. Select the Personnel tab
3. Locate the employee's Personnel record
4. Click in the Time Clock PIN field
5. Enter a new unique four-digit PIN
6. Notify the employee of their new PIN

Deactivate time clock access by toggling the Enable Time Clock checkbox.

1. Navigate to the HR module
2. Select the Personnel tab
3. Locate the employee's Personnel record
4. Uncheck the Enable Time Clock checkbox next to the Time Clock PIN field
5. The employee will no longer be able to clock in or out of TRUE Time

Yes, each employee must have a unique four-digit PIN for accurate time tracking and accountability.

Why Unique PINs Matter:

• Ensures accurate attribution of time entries to the correct employee
• Maintains accountability for labor hours and project costs
• Prevents confusion when multiple employees use the same device
• Enables proper payroll processing and labor reporting

Clock in using either direct cost center selection or schedule-based workflow.

Complete your time entry by punching out and categorizing your work.

1. If the app is still active, the Open Punch screen will appear; if not, re-enter your four-digit PIN
2. Select the red Punch Out button
3. Choose an Activity from the dropdown to categorize the work you performed
4. Add any necessary notes in the Notes field above the Complete button
5. Select Complete to finish the punch

Managers can view and edit time entries in the Time Review module.

If you forget to punch out, your time entry will remain open until you either punch out or a manager manually closes it in the Time Review module under HR. Managers can adjust start times, end times, and other details as needed to correct time entries.

Activities are selected when you punch OUT, not when you punch in.

Why Activities Are Selected at Punch Out:

• You may not know exactly what work you'll perform when you first arrive
• Your actual work may differ from what was originally planned
• Selecting at punch out ensures the activity accurately reflects what you actually did
• This workflow provides more accurate labor costing and reporting

Workflow Summary:

1. Punch IN: Select job, contract, ticket, or schedule (where you're working)
2. Work: Perform your assigned tasks
3. Punch OUT: Select the Activity that describes what you did

Yes, you can clock in and out of different jobs or cost centers multiple times throughout the day.

Steps for Multiple Jobs:

1. Punch out of your current job using Punch Out
2. Complete the activity selection and notes for the first job
3. Return to the Weekly Summary screen
4. Select Punch In for the next job
5. Repeat as needed throughout the day

TRUE Time supports clocking in to multiple cost center types for flexible time tracking.

Available Cost Centers:

• Divisions: Company divisions or departments
• Facilities: Physical locations or facilities
• Projects: Job records in TRUE
• Orders: Contract records in TRUE
• Tickets: Work Ticket records in TRUE
• Schedules: Pre-assigned work schedules linked to Jobs, Contracts, or Work Tickets

Several factors can prevent schedules from appearing in TRUE Time.

Common Causes:

• You are not assigned as a Resource on the schedule
• The schedule date is not set to today's date (only today's schedules appear)
• The Resource name in the schedule does not exactly match your user name in TRUE
• Your Personnel record does not have the Enable Time Clock checkbox activated

Contact Your Manager If:

• You believe you should see a schedule but it's not appearing
• You need to be assigned to a different schedule
• Your Resource name needs to be corrected in the system

Schedules provide pre-assigned work while direct selection allows choosing from all available cost centers.

Schedule-Based Workflow:

• Shows only schedules assigned to you for today
• Eliminates confusion about which job to clock in to
• Automatically links time to the correct cost center
• Simplifies the clock-in process with pre-planned work

Direct Cost Center Selection:

• Shows all available jobs, contracts, tickets, facilities, or divisions
• Requires manually selecting the correct cost center
• Provides flexibility when schedules are not pre-assigned
• Useful for ad-hoc work or unexpected job assignments

Schedules are created by managers or administrators in TRUE and linked to specific work records.

Schedule Creation Process:

1. Manager creates or selects a Job, Contract, or Work Ticket record in TRUE
2. Manager creates a Schedule record from that work record
3. Manager assigns employees as Resources on the schedule
4. Schedule date is set to the work date
5. Schedule automatically appears in assigned employees' TRUE Time app for that day

Activities categorize the type of work performed during a time entry for better project tracking and reporting.

Activities are required when punching out and help managers understand what type of work was performed during each time entry. Activities are configured in Company Preferences and can include categories like installation, repair, maintenance, travel, or other work-specific tasks.

Benefits of Activity Tracking:

• Provides detailed labor cost breakdowns by work type
• Helps identify where time is spent on projects
• Supports accurate job costing and billing
• Enables better project planning and resource allocation

Notes are optional but recommended for providing context about work performed.

While notes are not required to complete a punch, they provide valuable context about the work performed, issues encountered, or progress made. Adding detailed notes helps managers understand daily activities and can be useful for project documentation and customer communication.

Activities are configured by administrators in TRUE system settings.

Activities are configured in Company Preferences by system administrators. The activity list is shared across all TRUE Time users and should reflect the types of work your company performs. Contact your system administrator or TRUE support if you need to add, remove, or modify activities.

Yes, TRUE Time can capture GPS location data for each punch if location services are enabled on the device.

Managers can view GPS coordinates showing where employees began and ended their punches in the Time Review module under HR. This data is only captured if the employee has allowed the TRUE Time application to access location data on their device.

Location permissions are managed in your device's settings.

GPS data is viewed in the Time Review module in TRUE.

1. Navigate to the HR module in TRUE
2. Select the Time Review tab
3. Locate the time entry you want to review
4. GPS coordinates for punch in and punch out locations will be displayed in the time entry details
5. Click the coordinates to view the location on a map

Several factors can prevent a PIN from working in TRUE Time.

Common Causes:

• PIN is entered incorrectly (verify all four digits)
• The Enable Time Clock checkbox is not activated in your Personnel record
• Your Personnel record does not have a PIN assigned
• The device is connected to a different Client ID than your TRUE system

Resolution Steps:

1. Verify you are entering the correct four-digit PIN
2. Check that the device is connected to the correct Client ID
3. Contact your manager to verify your Personnel record has a PIN and is enabled
4. Try reinstalling the TRUE Time app if the issue persists

If no jobs appear, there may be no active work records or schedules assigned.

Common Causes:

• No active Jobs, Contracts, or Work Tickets exist in TRUE
• No schedules have been created for today
• You are not assigned as a Resource on any schedules
• The device is connected to an incorrect Client ID

Contact your manager or supervisor to ensure you have work assignments or schedules created for your time tracking.

Try these troubleshooting steps to resolve app performance issues.

1. Close the TRUE Time app completely and reopen it
2. Restart your mobile device
3. Check that your device has a stable internet connection
4. Verify the app is updated to the latest version in your app store
5. Uninstall and reinstall the TRUE Time app
6. Contact your manager or TRUE support if issues persist

Use the Gear icon on the Sign In screen to return to Client ID setup.

1. Open the TRUE Time app
2. On the Sign In screen (PIN entry), tap the Gear icon
3. You will return to the Client ID input screen
4. Enter the correct Client ID and registration email
5. Select Save Settings to connect to the correct TRUE system

GPS errors can occur due to device settings, environmental factors, or app permissions.

Common Causes of GPS Errors:

Troubleshooting Steps:

1. Check that location services are enabled on your device
2. Verify TRUE Time has location permission (Settings → TRUE Time → Location)
3. Step outside or move near a window if indoors
4. Wait 10-15 seconds for GPS to acquire signal
5. If error persists, you can still punch - location will be recorded as unavailable

Yes, TRUE Time users need both a User account and a Personnel record. The Personnel record must be linked to the User account.

Setting Up a TRUE Time User:

1. Create a User account in Gear icon → Users / Access
2. Navigate to HR → Personnel
3. Create or open the employee's Personnel record
4. Link to the User account via the User field
5. Check the Enable Time Clock checkbox
6. Enter a unique 4-digit PIN

TRUE Time and TRUE Field are two separate mobile applications that serve different purposes for field employees.

TRUE Time:

• Time clock functionality only (punch in and punch out)
• Requires four-digit PIN for access
• Tracks time to cost centers (jobs, contracts, divisions, facilities)
• Records activities and notes for each punch
• Included with TRUE subscription

TRUE Field:

• Field reporting and project management features
• Submit daily reports with photos and documentation
• Access job files, tasks, and project information
• Requires user login (username and password)
• Additional cost ($100/month for unlimited users)
• All TRUE users automatically have TRUE Field access if enabled

Divisions and Facilities are cost centers that employees can clock into for non-project work or for organizing time by department or location.

Creating Divisions:

1. Navigate to the HR module in TRUE
2. Select a Personnel record or any HR tab
3. Click the Gear icon within the HR module
4. Select Divisions from the menu
5. Click the + icon to create a new division
6. Enter a Division ID (can be a number or text identifier)
7. Enter the Division Name (e.g., "Office", "Execution", "Pre-Construction")
8. Optionally assign a Class for grouping (e.g., "Commercial", "Residential")
9. Save the division record

Creating Facilities:

1. Navigate to the HR module in TRUE
2. Click the Gear icon within the HR module
3. Select Facilities from the menu
4. Click the + icon to create a new facility
5. Enter Facility name (e.g., "Main Office", "Warehouse DC", "Shop Maryland")
6. Optionally add an address for GPS location tracking
7. Save the facility record

Activity Codes define the types of work employees can select when punching out. Activities are linked to cost codes for proper job costing and accounting.

1. Navigate to the HR module in TRUE
2. Click the Gear icon within the HR module
3. Select Activities from the menu
4. Click the + icon to create a new activity
5. Enter the Activity Name (e.g., "General Requirements", "Carpentry", "Installation", "Cleanup")
6. Select the associated Cost Code from the dropdown
7. Optionally designate as a default activity for jobs or contracts
8. Save the activity record

Enable the Time Clock checkbox on individual contracts to allow employees to punch in and out to that specific project.

1. Navigate to the Contracts module in TRUE
2. Open the contract record you want to enable for time tracking
3. Click the Options button in the header
4. Select Setup
5. Locate the Time Clock toggle in settings
6. Toggle ON to enable time tracking for this contract
7. Review the default activities that automatically loaded
8. Changes take effect immediately in TRUE Time apps

Linking a Personnel record to a User account connects an employee's HR information with their system login credentials. This is helpful for scheduling and TRUE Field access.

1. First, create the user account by navigating to Gear icon → Users / Access module
2. Create a new user with username and password
3. Navigate to the HR module → Personnel tab
4. Open the employee's Personnel record
5. Locate the User field near the top of the record
6. Click the User field dropdown to see all active user accounts
7. Select the corresponding user account from the list
8. Save the Personnel record to establish the link

Yes, TRUE automatically validates Time Clock PINs and prevents duplicate assignments.

When entering a Time Clock PIN in a Personnel record, if that PIN is already assigned to another employee, the system displays an error message stating "This PIN is already in use." You must create a unique four-digit PIN for each employee before enabling their time clock access.

Best Practices for PIN Management:

• Use the last four digits of the employee's Social Security Number for easy memorization
• Document PIN assignments in a secure location for office reference
• Change PINs if an employee reports their PIN has been compromised
• Do not reuse PINs from terminated employees immediately to avoid confusion in historical time data

Use the Time Review module to view, edit, and approve employee time entries.

1. Navigate to the HR module in TRUE
2. Select the Time Review tab
3. Use filters to locate specific time entries by employee, date, or project
4. Select a time entry to view details including start time, end time, activity, notes, and GPS coordinates
5. Click into any field to edit as needed (start time, end time, cost center, activity)
6. Save changes to update the time entry

Yes, TRUE supports a Time Clock feature for kiosk-style time keeping stations.

For office kiosk time keeping stations, users can configure a Dashboard in TRUE and use the Time Clock feature directly within the TRUE system. This allows employees to clock in and out from a shared computer or tablet in the office without using the mobile TRUE Time app.

Setup Requirements:

• Configure a Dashboard in TRUE with Time Clock widget
• Set up a dedicated device (tablet or computer) at the kiosk location
• Ensure employees have Personnel records with Time Clock PINs
• Keep the device logged in to TRUE for easy access

Time entry data can be viewed and exported from the Time Review module for reporting and payroll processing.

The Time Review module under HR provides access to all time entry data captured by TRUE Time. You can filter, search, and export time data for reporting purposes, payroll processing, and project cost analysis. Time entries can be filtered by employee, date range, cost center, or activity to create targeted reports.

Available Data:

• Employee name and Personnel record
• Start and end times with total hours
• Cost center (job, contract, ticket, facility, or division)
• Activity type and work notes
• GPS coordinates for punch locations